Shannon is an absolute force to be reckoned with. She will bowl you over with her genuine energy and enthusiasm for every single thing she does. But don’t let her actually having a personality, her blonde hair or her blue eyes fool you – this woman is laser sharp and does not miss a beat – she was even appointed as an advisor to the Australian Government’s Board of Taxation. Shannon doesn’t just keep on top of the latest innovations and trends, on the Peninsula, she is THE pace-setting game changer. It was her initiative to open the first completely paperless, ergonomic and cloud based office in the area! In her spare time, Shannon lectures at Melbourne University on International Taxation and adores spending time with her two boys – helping out with any and every local school and soccer club fundraiser.

Say goodbye to the days of the grouchy old toad of a receptionist you have to wrangle with just to get some basic details and say hello to Nicole. Polite, bubbly and personable is in Nicole’s DNA and she’ll make any administrational transaction or phone call not only smooth but pleasant. You’re a real person, and we like to keep it so you only deal with real people – no monotone robots and no grumpy toads!

We promise you Nicole will change your view of admin staff forever. With over 15 years in finance and insurance, not only is Nicole friendly, but her experience, professionalism and her working of knowledge of financial jargon will astound you.

Nicole was recognised her brilliance being a finalist in the Australian Accounting Awards - Office Administrator of the Year for 2015, 2016 and 2017. No other person has been a finalist three years in a row!

When Nicole’s not charming the socks off everyone around her, she’s being a devoted to basketball mum to two gorgeous and very talented young girls.

We dare you to call us just to see if Nicole is all that we say she is.

Since joining SMART Business Solutions back in 2014, Helen has enjoyed every moment and feels very privileged to be part of an awesome team. Helen has over 15 years experience assisting companies with all the financial and business requirements with the last few years becoming a Xero champion.

A long-suffering St. Kilda supporter, Helen also loves playing netball, watching Rugby, music (prefers vinyl over digital because ‘it sounds better’) and escaping to the outdoors, often travelling off-road 4WD and bush camping. She also enjoys spending time with family, friends and volunteering to beloved family football club in Bentleigh.

Helen is happily married to husband Craig and have just welcomed the arrival of their first child. Watch this space though, the waters are about to be tested within their trans-tasman marriage when they embark on their first parenting challenge, aside from nappy changes – does bub barrack for the All Blacks or the Wallabies?

Marissa has only recently commenced working with the team. She has a Degree in Accounting and is currently studying her CPA. With over 12 years experience Marissa has hit the ground running and has quickly become a Xero Champion. A perfectionist by nature Marissa is super organized and always strives to complete client work on time and with excellence.

Marissa loves watching movies, reading books, travelling from different places and hanging out with friends.